Responsible Gaming at jelihot

1. Our Commitment to Responsible Gaming

At jelihot, responsible gaming is not an afterthought — it is a core part of how we operate our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We believe that online casino games, sports betting, and live dealer experiences are best enjoyed as a form of leisure and entertainment, not as a means of generating income or escaping personal difficulties.

We acknowledge that for a small number of players, gambling can develop into a compulsive behaviour that causes serious financial, emotional, and social harm. jelihot takes this responsibility seriously and has invested in a comprehensive suite of player protection tools that are available to every registered player at no cost. These tools are designed to support your autonomy: you remain in control of how much you deposit, how long you play, and when you need to step away.

Our responsible gaming framework is built on four principles: prevention (age verification and account limits before problems arise), intervention (proactive monitoring of player behaviour and outreach when patterns suggest risk), support (24/7 access to human assistance and self-help resources), and transparency (clear, plain-English explanations of every tool available to you).

If at any point you feel that your gambling habits are no longer under your full control, we strongly encourage you to make use of the tools described in this page or to contact our support team directly at support@jelihot. There is no judgement — only help.

2. Age Restriction & Verification

jelihot is strictly an adults-only platform. You must be 18 years of age or older to create an account and participate in any form of gambling — including casino games, sports betting, live dealer games, slots, and fishing games — on our platform. This is a non-negotiable requirement and applies to all players in Bangladesh without exception.

How We Verify Age

Age is verified as part of our Know Your Customer (KYC) process. Upon registration, you provide your date of birth. Before any withdrawal is processed — and at any time we deem it appropriate — you may be required to submit one or more of the following identity documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport showing your date of birth
• Driving licence with date of birth clearly visible

If you are a parent or guardian and you are concerned that a minor in your household may have accessed jelihot, please contact us immediately at support@jelihot. We will act promptly to investigate and close the account. We also recommend the use of parental control software such as internet filtering tools to prevent minors from accessing online gambling platforms.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is the deposit limit. jelihot allows you to set a maximum deposit cap over three time periods — daily, weekly, and monthly — directly through your account settings. All limits are denominated in Bangladeshi Taka (BDT).

Important Rules on Deposit Limits

• Reducing your limit takes effect immediately. If you lower your daily deposit cap from ৳5,000 to ৳2,000, the new limit applies to any deposit attempted from that moment onwards.
• Increasing your limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it prevents impulsive decisions made during a losing session from undoing your responsible gaming protections.
• You can set limits via your account settings page, or by contacting our support team at support@jelihot. The support team can also apply limits on your behalf during any conversation.
• Deposit limits do not affect pending or in-play bets at the time the limit is applied.

4. Time-Out Features

A time-out is a short-term break from all gambling activity on jelihot. Unlike self-exclusion, a time-out is temporary and is designed for players who feel they need a cooling-off period of a few days or weeks — perhaps after a losing streak, a period of stress, or simply to re-evaluate their gaming habits.

During an active time-out period, your account is suspended from all gambling functions: you cannot place bets, play casino games, deposit funds, or claim bonuses. Your account remains accessible for the purpose of viewing your transaction history and withdrawing any existing balance.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days (one week)
• 14 days (two weeks)
• 30 days (one month)
• 42 days (six weeks)

A time-out can be activated at any time by contacting jelihot's support team at support@jelihot. The time-out takes effect immediately upon confirmation. Time-outs cannot be cancelled or shortened once they have been activated — this is a deliberate feature to ensure the break is meaningful.

When your time-out period expires, your account is automatically reactivated. You will receive a brief reminder about our responsible gaming tools at the point of reactivation. If you find yourself wanting to end a time-out early, that feeling itself may be a signal that a longer break — or self-exclusion — is more appropriate for your situation.

5. Self-Exclusion

Self-exclusion is a more serious, longer-term measure that is strongly recommended for any player who believes their gambling has become compulsive or is negatively affecting their life. When you self-exclude on jelihot, your account is fully closed for the entire duration you select, and you will not be able to register a new account during that period.

Self-Exclusion Periods Available

How to Request Self-Exclusion

To activate self-exclusion on your jelihot account, contact our support team via email at support@jelihot with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion duration you are requesting. Our team will process your request immediately upon verification of your identity and will confirm activation by return email.

During any self-exclusion period, jelihot will suppress all promotional marketing communications to the email address and mobile number associated with your account. Any account balance remaining at the time of exclusion will be held securely and made available for withdrawal at the end of the exclusion period (except in the case of permanent exclusion, where the balance will be returned via the original payment method after identity verification).

6. Recognising Problem Gambling

Problem gambling does not always announce itself clearly. It often develops gradually, with the individual involved being the last to recognise the pattern. The following warning signs — any one of which may indicate a developing issue — are intended to help you and your loved ones identify when gambling has moved beyond healthy entertainment.

• Spending more money on gambling than you intended or can afford
• Borrowing money or selling possessions to fund gambling
• Chasing losses — placing more bets to try to recover previous losses
• Feeling irritable, anxious, or restless when not gambling
• Lying to family or friends about how much time or money you spend gambling
• Neglecting work, studies, or personal relationships because of gambling
• Using gambling to escape problems, stress, or negative feelings
• Being unable to stop gambling despite genuinely wanting to
• Gambling for longer sessions than planned, repeatedly
• Prioritising gambling over eating, sleeping, or other basic needs

If you recognise two or more of these signs in your own behaviour, or in the behaviour of someone you care about, we strongly encourage you to take immediate action. Use the time-out or self-exclusion tools described above, or contact our support team at support@jelihot for a confidential conversation. Help is always available — there is no shame in asking for it.

7. Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Answer each question honestly — this assessment is for your own private use and is not submitted to jelihot. If you answer "Yes" to three or more questions, we strongly encourage you to speak with a professional counsellor or contact our support team.

If three or more of these questions apply to your experience, please consider activating a self-exclusion, contacting our 24/7 support team, or reaching out to a professional gambling support service in Bangladesh. Taking action early significantly improves outcomes.

8. Support & Help Resources

You do not have to face gambling-related difficulties alone. jelihot's support team is available 24 hours a day, 7 days a week — including during Eid, Durga Puja, Victory Day (16 December), Independence Day (26 March), and all other Bangladeshi public holidays. Whether you need to activate a limit, request a time-out, or simply talk through a concern, we are here.

jelihot Support

• Email: support@jelihot (plain text — not a clickable link)
• Response time: We aim to respond to all responsible gaming enquiries within 2 hours. Urgent self-exclusion and time-out requests are processed immediately.
• Hours: 24/7, 365 days a year (Bangladesh Standard Time, BST UTC+6)

General Guidance for Problem Gambling

If you are based in Bangladesh and are experiencing difficulties with gambling, we recommend speaking with a qualified mental health professional or counsellor who specialises in behavioural addictions. Many hospitals and health centres across Dhaka, Chittagong, Sylhet, and other major cities have departments equipped to provide this type of support. Your family doctor is also a good first point of contact.

For players outside Bangladesh, international organisations such as Gamblers Anonymous provide free peer-support programmes and are accessible globally. We encourage all affected players to seek help through whatever channel feels most comfortable and accessible to them.