Privacy Policy — jelihot

1. Information We Collect

When you interact with jelihot — whether by creating an account, placing a bet, making a deposit, contacting support, or simply browsing the platform — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with the platform.

1.1 Registration Data

When you register for a jelihot account, we collect the following mandatory information:

• Full legal name
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address
• Mobile phone number
• Residential address (including city and postcode)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request the following documents to verify your identity and confirm your eligibility to play:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (recent utility bill, bank statement, or official government correspondence dated within the last 3 months)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name)
• Source of funds documentation, where required for high-value transactions

1.3 Financial Transaction Data

When you make deposits or request withdrawals on jelihot, we collect data relating to those transactions, including:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank, City Bank)
• Transaction amount in Bangladeshi Taka (BDT)
• Transaction date, time, and reference number
• Account or card details to the extent necessary to process the transaction (we do not store full card numbers)

1.4 Gaming & Betting Activity Data

We record data related to your use of jelihot's gaming and betting products, including:

• Games played and bets placed (including bet amounts, odds, and outcomes)
• Session duration and login timestamps
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, time-out periods, self-exclusion status)

1.5 Technical & Device Data

We automatically collect certain technical data when you access jelihot, including:

• IP address and approximate geographic location derived from your IP
• Device type, operating system, and browser version
• Referring website URL (if you arrived via an external link)
• Pages visited on jelihot and time spent on each page
• Cookie identifiers and session tokens (see Section 5)

1.6 Communications Data

If you contact jelihot's customer support team via email or live chat, we retain records of those communications, including the content of your messages and the date and time of each interaction. This data is used to resolve disputes, improve support quality, and maintain a complete account history.

2. How We Use Your Data

jelihot uses the personal data it collects for the following purposes:

Purpose	Data Used
Account creation and authentication	Registration data, device data
Identity verification (KYC)	KYC documents, registration data
Processing deposits and withdrawals	Financial transaction data, KYC data
Delivering gaming and betting services	Gaming activity data, device data
Bonus and promotion management	Gaming activity data, registration data
Responsible gaming monitoring	Gaming activity data, registration data
Fraud prevention and security	All categories
Customer support and dispute resolution	Communications data, gaming activity data
Platform analytics and improvement	Technical data, gaming activity data
Personalised experience and recommendations	Gaming activity data, technical data
Marketing communications (where consented)	Registration data, gaming activity data
Compliance with legal obligations	All categories, as required

jelihot will never use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for doing so.

3. Legal Basis for Processing

jelihot processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing your registration data, KYC documents, and financial transaction data is necessary to fulfil our contractual obligations to you as a registered player.
• Legal obligation: We are required to collect and retain certain data (including KYC documentation and transaction records) to comply with anti-money laundering (AML) obligations and other applicable regulatory requirements.
• Legitimate interests: We process technical data, gaming activity data, and communications data on the basis of our legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw your consent at any time by contacting support@jelihot or by adjusting your account communication preferences.

4. Data Sharing & Disclosure

jelihot does not sell, rent, or otherwise trade your personal data to third parties. We share data only in the limited circumstances described below:

4.1 Service Providers

We engage trusted third-party service providers to help us deliver our platform services. These providers may process your personal data on our behalf and are contractually prohibited from using it for any other purpose. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank, City Bank)
• Identity verification and KYC service providers
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, Ezugi)
• Cloud hosting and data storage providers
• Fraud detection and cybersecurity service providers
• Customer support software providers
• Analytics platforms (used in anonymised or aggregated form where possible)

4.2 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required or compelled to do so — for example, in response to a valid court order, a regulatory investigation, or an anti-money laundering enquiry. In such cases, jelihot will disclose only the minimum data necessary to comply with the applicable legal obligation.

4.3 Business Transfers

In the event that jelihot undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the privacy practices that apply to your data prior to the transfer taking effect.

4.4 Aggregated & Anonymised Data

We may share aggregated or anonymised data — from which you cannot be personally identified — with third parties for analytical, research, or commercial purposes. Such data does not constitute personal data and is not subject to the restrictions in this Privacy Policy.

5. Cookies & Tracking Technologies

jelihot uses cookies and similar tracking technologies (including web beacons and pixel tags) to enhance your experience on our platform, maintain session state, and gather analytical data about how the platform is used.

5.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as account authentication, session management, and secure payment processing. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences (such as your preferred language and display settings) and improve your experience on return visits.
• Analytical cookies: We use analytical cookies to understand how players interact with jelihot — for example, which games are most popular, which pages receive the most traffic, and where players encounter friction in the registration or deposit process. This data is collected in anonymised or aggregated form where possible.
• Marketing cookies: Where you have provided consent, we may use cookies to deliver relevant promotional content on or off the jelihot platform. You may withdraw your consent to marketing cookies at any time.

5.2 Managing Cookies

You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of jelihot and may prevent you from accessing some features of the platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Retention

jelihot retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following retention periods apply:

Data Category	Retention Period
Account registration data	Duration of account + 5 years after closure
KYC identity documents	Duration of account + 5 years after closure
Financial transaction records	7 years from transaction date (AML compliance)
Gaming and betting activity logs	Duration of account + 3 years after closure
Customer support communications	3 years from last interaction
Technical and device data (logs)	12 months on a rolling basis
Marketing consent records	Until consent is withdrawn + 3 years

Upon expiry of the applicable retention period, your personal data will be securely deleted or permanently anonymised. Where deletion is not immediately practicable (for example, due to backup schedules), the data will be isolated from active processing until deletion is carried out.

7. Data Security Measures

jelihot takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your browser and our servers
• Encrypted storage of sensitive data fields including passwords and payment details
• Access controls restricting internal access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing conducted by independent security specialists
• Multi-factor authentication (MFA) options available for player accounts
• Automated fraud detection and anomaly monitoring systems operating around the clock
• Employee training on data protection and information security best practices

While jelihot employs robust security measures, no method of electronic data transmission or storage is completely immune to risk. In the unlikely event of a data breach that affects your personal data, jelihot will notify you promptly in accordance with applicable data protection obligations, and will take all reasonable steps to mitigate the impact of the breach.

8. Your Privacy Rights

As a registered player on jelihot, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at support@jelihot. We aim to respond to all privacy-related requests within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data jelihot holds about you, along with information about how that data is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Note that certain data must be retained to comply with our legal obligations (see Section 6) and cannot be deleted on request.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

9. Children's Privacy

jelihot is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account on jelihot, we will immediately suspend that account, delete all associated personal data, and void any transactions made on the account.

jelihot encourages parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gaming platforms. Age verification is conducted as part of the KYC process for all accounts prior to the processing of any withdrawal.

10. Policy Updates

jelihot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this policy — meaning changes that significantly affect your rights or the way we handle your data — we will notify you by email to the address registered on your account at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available on this page at /privacy-policy. The "Last Updated" date at the top of this document reflects when the current version was published. We encourage you to review this policy periodically to stay informed about how jelihot protects your information.

Your continued use of jelihot following the publication of any updated Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to any changes, you must stop using jelihot and contact support@jelihot to request account closure.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jelihot handles your personal data, please contact our Data Protection team using the details below:

• Email: support@jelihot
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days.